Changing level of service log:
- Open the file NLog.config located in <OptimiDoc>/Services.
- Locate this line: <logger name="*" minlevel="Info" writeTo="txt" /> and change minlevel="Info" to minlevel="Trace".
- Use OptimiDoc until the error occurs.
- Send us the OptimiDoc service logs.
- Then change minlevel="Trace" back to minlevel="Info".
Changing level of web log:
- Open the file NLog.config located in <OptimiDoc>/WebApp.
- Locate this line: <logger name="*" minlevel="Debug" writeTo="txt" /> and change minlevel="Debug" to minlevel="Trace".
- Use OptimiDoc until the error occurs.
- Send us the OptimiDoc web logs.
- Then change minlevel="Trace" back to minlevel="Debug".